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August 15.2025
2 Minutes Read

BradyPLUS and Imperial Dade Merge to Enhance Customer Experience in Cleaning Industry

Customer experience in janitorial services improves with cleaning industry merger.


The Exciting Merger of BradyPLUS and Imperial Dade: What It Means for the Industry

In a significant move within the cleaning and packaging industry, BradyPLUS and Imperial Dade have announced plans to merge, uniting two prominent players known for their exceptional products and services. This merger promises not only to expand their geographic reach but also to offer an even wider array of solutions to customers across North America.

A Shared Commitment to Customer Service

Both companies share a culture rooted in family values and a dedication to customer satisfaction—key elements that will drive this merger forward. “This transformational partnership will expand our geographic reach and significantly enhance our ability to serve our customers,” said Ken Sweder, Chairman and CEO of BradyPLUS. This sentiment echoes the excitement voiced by Jason Tillis, CEO of Imperial Dade, indicating that together they aim to create something special, fostering long-term relationships both with customers and suppliers.

Benefits of the Merger: Elevating Customer Experience

As they merge, several notable benefits for customers are on the horizon. This includes:

  • Greater Customer-Centricity: With an exceptional team focused on solutions, customers can expect enhanced service tailored to their specific needs.

  • Improved Coverage: The merger will allow the expanded organization to deliver better support, ensuring customers receive timely and reliable assistance.

  • Expanded Product Offerings: Customers will benefit from a broader portfolio of products, reflecting the combined expertise and offerings of both companies.

These advancements underscore the importance of focusing on customer experience in this rapidly evolving industry.

The Bigger Picture: Growth Through Partnership

Joining forces allows both companies to harness their strengths, create new job opportunities, and provide better customer solutions—all critical elements in today’s competitive market. As the merger progresses, the continued investment from existing capital partners—including Bain Capital and Warburg Pincus—signals confidence in this partnership's potential to redefine service in the sector.

Looking Ahead: What This Means for Local Communities

This merger does not just reflect a corporate strategy. It has a ripple effect that could touch local communities where both companies operate. By expanding services and enhancing customer experiences, communities may see increased employment opportunities and improved service from local distributors. As the merged company gears up for its official launch, anticipation builds for how this partnership will shape the future of the cleaning and packaging industry.

The merger between BradyPLUS and Imperial Dade is a moment of transformation that highlights the community aspects of business, reminding us of the human connections and values underlying every successful organization. By prioritizing customer needs and fostering a collaborative spirit, this partnership aims to elevate the entire industry while keeping the community at heart.


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